↩

At Nextbit.me, we strive for transparency, honesty, and a high level of service. The service understands that in rare cases non-standard situations may arise, therefore the service provides the possibility of refunds in accordance with this policy.

To request a refund, you must:

✔ Contact support via live chat or email;
✔ Send a message from the email used when creating the request;
✔ Specify the request ID, date, amount, and reason for the request.

Refunds are only possible before the request is paid.

Refunds are possible in the following cases:

• technical error on the service side;
• incorrect payment details were provided, making the transfer impossible;
• the recipient account rejects the transfer;
• the request was canceled before completion.

Refunds are processed with deduction of the required fees.

Possible fees include:

• payment system fees;
• exchange platform fees;
• network transaction fees;
• service fee according to the current tariff.

For the refund process, the user must provide accurate payment details and, if necessary, documents requested by the support team in cases where the client does not have access to the email address specified in the application (see the Rules for Changing Payout Details).

If sufficient information is not provided, the refund may be denied.

• If the payment was sent without MEMO, refund processing may take up to 3 business days after confirmation of the refund address.
• Transfers in unsupported networks or currencies may take up to 7 business days.
• Refunds to hot wallets may take up to 7 business days.
• If an AML check is triggered and a final status is received, the verification result will be provided within up to 24 hours, and the refund will be processed within up to 3 business days. For more information about AML verification, please refer to the AML Policy.
• Refunds are only made to the sender’s address after confirmation via the email specified in the request.

Incoming requests are fixed in USDT equivalent.

Cryptocurrencies: refund amount with a possible fee deduction up to 1% + withdrawal fee.

Fiat: refund through reverse conversion from USDT with a 5% fee (including exchange expenses).

If a request is rejected due to sanctions restrictions, where the recipient or bank is located in a sanctioned jurisdiction, the service reserves the right to retain up to 3% of the amount to compensate expenses.

 

For more details, see the AML Policy → Section 5: Jurisdictional Restrictions.

The service reserves the right to refuse a refund in the absence of required information or in case of delayed requests.

Asset storage is carried out for up to 3 months.

If funds were sent after the request expiration time, such funds are considered unaccounted. Refunds are only possible after the user contacts support and are processed with deduction of fees according to the current refund policy.

Using the Nextbit.me platform means full acceptance of this Refund Policy as well as the AML/KYC policy of the service.

Our support team is always ready to assist in resolving disputed situations.