Return policy
Dear Users, At Nextbit.me, we strive for transparency, fairness, and high-quality service. We understand that exceptional circumstances may occasionally arise, and for that reason, we have outlined a clear refund policy. Below you will find the rules and procedures. 📬 How to Request a Refund?If you wish to request a refund, please: ✔ send an email from the same address used when creating the order;✔ include the order ID, date, amount, and reason for the request. 🔁 When is a Refund Possible?Refunds are only possible before the order receives the status “Completed.”Funds that have already been credited to the recipient cannot be refunded. We issue refunds in the following cases: • a technical error occurred on our side;• you entered incorrect payment details that made the transfer impossible;• the recipient account is frozen, inactive, limited, or unable to receive funds;• you canceled the order before the transaction was completed. In these cases, a refund is processed minus applicable fees for processing and transaction handling. 📌 General Refund TermsFees and deductions:The refund amount is reduced by payment system, exchange, and network fees. A service fee is also applied according to the current tariff. Data confirmation:You must provide accurate details (account number, payment info, or other documents) upon request.Without sufficient information, a refund cannot be processed. Processing time:Standard refund processing time is up to 24 hours after confirmation by support. Return account:Refunds are issued only to the original sender’s account or one verified via email, per our security policy. 💱 Special Conditions: Crypto & FiatIncoming orders are fixed in USDT equivalent at the time funds are received.If the exchange cannot proceed, refunds are processed as follows: Cryptocurrency: refunded in crypto purchased for the same USDT amount, minus 0.5% + exchange withdrawal fee. Fiat currencies: refunded via reverse conversion from USDT to fiat. A 2% fee applies (including exchange fees). 🌍 Geopolitical RestrictionsIf an order is rejected because the user or recipient is located in a sanctioned jurisdiction, the platform may deduct up to 3% of the amount as compensation for processing-related costs. The same fee may apply if the bank or recipient rejects the transaction. ⚠️ Additional Provisions• The platform may deny a refund if the request is made after an extended period or if required data is missing.• In case of a mistaken transfer to someone else’s account, the user must contact the recipient directly to initiate recovery.• "Frozen" assets may be stored for up to 6 months free of charge. The service does not use them commercially.• In exceptional cases (force majeure, system error), fee adjustments may be made in favor of the client. 🧾 Refund of Unaccounted FundsIf funds are sent after the payment window has expired, they are considered unaccounted.A refund may still be issued after user request, with a fee deduction as described in this policy. ✅ Final ClauseRegistering and using Nextbit.me means full agreement with this Refund Policy and the AML/KYC Policy. Our team is always here to help — if you have questions, don’t hesitate to reach out.We value your trust and are committed to resolving issues fairly and efficiently.